We have a 12 month warranty on the More Power Puller®, as long as it has been operated following the product guidance material. Our standard warranty process is as follows. Warranty claims are treated on a case by case basis.
1. Contact us for warranty claims and provide all relevant information. We will either need photos or verification of the issue.
2. For minor defects (repairable) we will either send replacement parts or ask you to courier the item to Hand Winch NZ Limited for repair.
3. For major defects (not repairable) we will either replace the item or offer a refund.
Warranty exception may apply in the case of damage to or misuse of the item. This includes negligent operation, inadequate maintenance or un-authorised repairs.
This warranty policy does not cover any breakages of the AmSteel®Blue synthetic rope due to misuse, outside of product guidance (for example, due to fraying of the rope by running across exposed rough surfaces under load, or not correctly using the pully/snatch block).